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Tag Archives: Customer service

Stop Calling Them Soft Skills: Hire for Real Skills to Build an Exceptional Customer Service Team

Written on May 8, 2017 at 7:00 am by

Customer Service teams often hire and fire based on vocational skills. Why? Because vocational skills are easier to… Read More »

Exceptional Customer Experiences: More Than Just a Trend

Written on February 16, 2017 at 10:00 am by

The digital economy has empowered the consumer with the unprecedented ability to buy whatever they want when and… Read More »

Customer Service Turns Into a Competitive Differentiator with Collaborative Learning

Written on January 11, 2017 at 8:00 am by

The ranking of business functions within an enterprise has witnessed a drastic change in recent years. Today, customer… Read More »